Our well qualified team in the Collision Repair Center are proficient
due to copious amounts of knowledge in their profession. The six dedicated
body repair technicians, with over 200 years of experience, combined with
our three dedicated paint refinish technicians, with over 100 years of
experience, are the heart of the Collision Center. All technicians are
fully ASE and I-Car certified in their respected field. Our two estimators
have over 75 years of experience.
Our Collision Center Manager, Peter Denny, will work to ensure your utmost satisfaction in the repair of your vehicle. The Collision Center works with all materials from steel and aluminum to composites. We honor and accept all insurance estimates, and negotiate with them to correctly restore the vehicles back to pre-damaged condition. Customer satisfaction is once again of up most importance.
Our Collision Center is located at our facility in Clearwater, FL. Our
10,000 square foot Collision Repair Center facility consists of three climate
controlled down draft Saima and Saico branded spray booths, five Car-O-Line
frame and uni-body frame alignment and repair systems, all fully equipped
with complete computerized diagnostics. We operate a Glasuruit environmentally
friendly water based paint system, and Diamont solvent-based base coats.
All of our finishes come with a unique lifetime paint warranty. To better expedite our processes and facilitate efficiency for our customers, a convenient CCC Pathways Computerized Estimating System is utilized to analyze and price out vehicle damage in a timely manner. View our list of Frequently Asked Questions .
When will my car be ready?
During your initial consultation, a Dimmitt estimator will provide you
with an estimate of when we expect to have the vehicle ready for you. If
you've reviewed our repair process, you can see that restoring a vehicle
to like-new condition is complicated. So, while it may take some time to
complete, what's more important in the end is that your vehicle is as close
its original state as possible.
I've heard it can take weeks, sometimes a month or more to repair body
damage to a vehicle. Is this true?
Sometimes, yes. Depending on the availability of the parts, the extent
of the damage and the length of your insurance company's estimation process,
the time it takes to repair the body damage to most vehicles can be significantly
longer than that of a service repair. Make sure to speak with your estimator
if you have any questions and, of course, your estimator will keep in touch
with you regarding any new developments during the repair process.
Will my car ever be the same?
Your car will drive the same, feel the same and look the same as it did
prior to the body damage.
I was told a part is on back order and can't be delivered. Isn't there
any way you can locate one?
If the part you need exists anywhere we will find it. We have the ability
to contact any retailer in the country to help locate a part. In some instances,
however, a part is either rare, or not currently in production. In this
case, an order will be placed with the factory to reinitiate production.
Occasionally, but not often, this may take longer than expected.
What type of warranty do you offer?
We provide a lifetime warranty on paint and workmanship for every vehicle
we repair.
Why are supplemental repairs needed after you've already completed the
estimate?
In order to obtain approval from the insurance company on an estimate,
we must leave the vehicle in the exact condition it was in when first brought
to us. After approval, our technicians begin to disassemble the vehicle.
At this point, it is likely that we will find additional damage to parts
not visible during the initial estimate. We must then schedule another
estimate review with the insurance company to obtain further approval before
proceeding. Depending on the depth of the damage, this process may need
to be repeated several times.
Why do estimate prices vary between repair facilities?
There are a couple of possible reasons for this: First, not all body shops
use factory-certified parts. When repairing a luxury vehicle, it is imperative
that no unauthorized manufacturer parts be used in the repair or the manufacturer
warranties could be voided. Second, our body shop has been certified to
work on your vehicle because of the factory tools, equipment and training
we provide our technicians. While this involves additional expense, it
is something we would never consider operating without. Make sure to speak
with your estimator regarding any questions you may have about the estimation
process or your repair quotation.
Are you able to coordinate all aspects of vehicle repair with my insurance
company?
Yes. However, please understand that we may require your assistance in
encouraging your insurance company to work with us in a timely manner-and
being responsible for the final payment. As with any business, it is important
that we collect the appropriate fees for our services. While we certainly
do not require payment up front, payment from you or your insurance company
is due upon picking up your repaired vehicle.
